Kleemann Elevators Australia (KEA)

Client Case Study: Kleemann Elevators Australia (KEA)
Industry: Vertical Transportation (Elevator & Lift Solutions)
Location: Australia – Offices in Sydney, Brisbane, Melbourne
Client Since: 2025
Services Delivered: IT Audit, IT & Cybersecurity Managed Services, Network Modernisation, Cloud Solutions, Unified Communications, Microsoft 365 Optimisation

Background

Kleemann Elevators Australia (KEA) is a key player in the elevator and lift industry, known for delivering high-quality, innovative vertical transportation solutions across commercial, residential, and industrial sectors. As part of a global organisation, KEA has a strong presence in Australia with operations spanning Sydney, Brisbane, and Melbourne.

Over time, KEA’s IT requirements had evolved significantly, but their incumbent Managed Service Provider (MSP) was unable to scale with the business. As reliance on technology deepened across departments—operations, engineering, sales, and support—the need for a proactive and security-first IT partner became critical.

Challenges

• Outgrown MSP: KEA’s previous IT provider was reactive, and their services no longer aligned with the company’s operational complexity and growth trajectory.
• Lack of Visibility: KEA had limited insight into the state of their IT infrastructure, cyber risk exposure, and technology performance.
• Inconsistent Support: With offices across three states, KEA faced inconsistent IT service delivery, response times, and network reliability.
• Security Vulnerabilities: Key systems were not aligned with best practice cybersecurity frameworks or compliance expectations.
• Inefficient Communication Systems: Legacy telephony and conferencing tools limited collaboration and hindered user experience.
• Device & Identity Management Gaps: A growing number of endpoints and mobile devices lacked modern management controls and security oversight.

Cyber-AI Solution

Cyber-AI delivered a full-spectrum digital transformation strategy tailored to KEA’s national operations. The engagement began with a comprehensive technology audit and evolved into an end-to-end managed IT and cybersecurity service across all sites.

Comprehensive IT Audit

• Performed a detailed analysis of existing systems, infrastructure, applications, user policies, network architecture, and security practices.
• Identified gaps, inefficiencies, and risks in current MSP support, connectivity, licensing, endpoint protection, and cloud services.

Transition to Proactive 24/7 IT & Cybersecurity Support

• Replaced legacy, ticket-based support with fully managed 24/7 IT services, including real-time monitoring, remediation, and remote/on-site support.
• Introduced proactive cybersecurity management including endpoint protection, firewall policies, threat detection, and security awareness.

Modern Network Infrastructure

• Designed and deployed an enterprise-grade Cisco Meraki network across KEA’s Sydney, Brisbane, and Melbourne offices.
• Enabled secure, scalable, and centrally managed connectivity with SD-WAN capabilities, traffic visibility, and automatic failover.

High-Speed Fibre Connectivity

• Upgraded all office locations with business-grade fibre connections, ensuring high availability, reduced latency, and improved cloud application performance.

Microsoft 365 Enhancement

• Conducted a full optimisation of Microsoft 365 environment including Exchange Online, SharePoint, OneDrive, and Teams.
• Implemented secure access policies, MFA enforcement, licence rationalisation, and user training to improve adoption and security.

RingCentral Unified Communications (UCaaS)

• Migrated KEA from outdated telephony to RingCentral UCaaS, consolidating voice, video, fax, and messaging into one cloud-native platform.
• Improved internal collaboration, call quality, and enabled remote and hybrid work flexibility.

Microsoft Intune Deployment

• Deployed Microsoft Intune across all user devices including workstations, laptops, and mobile devices.
• Enabled device compliance policies, remote wipe capability, and app control—critical for managing a distributed workforce.

Smart Video Conferencing Rooms

• Designed and implemented video conferencing solutions in meeting rooms across all sites.
• Integrated Microsoft Teams Rooms and Zoom Rooms technology to deliver high-quality, hybrid-ready collaboration experiences.

Results & Impact

Category	Outcome
IT Support & Performance	Achieved 99.9% uptime, rapid incident resolution, and improved user satisfaction
Cybersecurity Posture	Closed multiple security gaps, achieved compliance with industry best practices
Network & Connectivity	Faster, more reliable connections with reduced downtime
Communication & Collaboration	Enhanced call quality, simplified communication, better inter-office collaboration
Endpoint Security	All user devices now managed, tracked, and protected in real time
Scalability	Systems and support now aligned with KEA’s national growth strategy

About Cyber-AI

Cyber-AI is a specialist provider of proactive IT and cybersecurity services tailored for forward-thinking Australian businesses. We help organisations transition from legacy systems to secure, agile, and scalable digital environments—supported 24/7 by our experienced Australian-based team.

Website: www.cyberagencygroup.com.au